An innovative 24X365 digital assistant service of the Municipality!
Chatbots come to create yet another communication channel, in addition to existing traditional channels, such as the call center, automated voice portals, websites, ticketing systems, etc. Their main advantage is that they can be quite intelligent, they simulate a conversation with a human being, they are already “installed” on the users’ mobile phone as they run on top of existing text communication software, such as Facebook Messenger, they can remember data, options and preferences and will can in the future carry out cash transactions. All this from a single environment in natural language, which in fact already exists on users’ mobile phones. Chatbots can act as an alternative means of service for citizens and those dealing with an organization or business in general.
Chatbots are programs on computers or mobile devices that imitate human speech and conversation, use speech processing techniques, decision trees and artificial intelligence and can answer questions and serve their interlocutor, according to the purpose for which were made.
For example, without a chatbot the user can direct the browser directly to meteo.gr, then type and go to the weather forecasts depending on the city he is interested in. With the chatbot, the user can chat about the current conditions or ask for a weather forecast and the bot will answer the question.
- Availability of administrative information (such as opening hours, etc.).
Provision of information of tourist interest (access points, itineraries, etc.).
- Provision of information of cultural interest.
- Integration of a form for submitting proposals and ideas from citizens.
- Appropriate graphic presentation.
- Local routes
- Providing information from external databases and third party platforms such as Restaurants, Pharmacies, Weather.
- Points of touristic and cultural interest (Points of interest).
- Information from wikipedia in relation to wider local issues.
- Search based on geoinformation (proximity) of the nearest points to be selected.
Υou can try the Tribe Municipality Bot from her computer or from your mobile through the page of the Municipality on Facebook.